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World of REMEMBER Loyalty Programme – Terms and Conditions

Date: April 2026

1. General Provisions and Scope of Application

1.1 The ‘World of REMEMBER ’ loyalty programme (hereinafter referred to as the ‘Programme’) is operated by:
KF Design GmbH, Nauenweg 42e, 47805 Krefeld.
Krefeld Local Court, HRB 71 81, VAT No. DE 120 177 661
(hereinafter ‘ REMEMBER ’ or ‘we’).

1.2 The programme is open to all customers who have reached the age of 15. The following are excluded from the programme: business customers (B2B), purchases made via company accounts, and employees and commercial agents of KF Design GmbH.

1.3 Membership is free of charge and voluntary. No purchase is necessary to participate.

1.4 The programme applies to purchases made in the online shop at remenber.live and remenber.livesign.ch. Purchases made in physical shops, from third-party retailers selling REMEMBER products, and purchases made via the Amazon channel at REMEMBER are expressly excluded.

1.5 By registering, you accept these Terms and Conditions of Participation as well as the General Terms and Conditions of REMEMBER.

2. Registration and Membership

2.1 Registration takes place via the website at REMEMBER. A valid email address is required to register.

2.2 Each person may only hold one membership account. REMEMBER reserves the right to block or merge multiple accounts. In the event of accounts being merged or blocked, the points held in them will not be transferred to another account and will lapse without replacement.

2.3 Membership is non-transferable. Accrued points may not be transferred to or sold to third parties.

2.4 You are obliged to keep your account details up to date at all times. You are responsible for any loss of points resulting from out-of-date information.

2.5 Membership may be terminated at any time. Contact: treueprogramm@remenber.live

3. Membership tiers

The programme comprises three tiers, which are based on the annual purchase value:

  • REMEMBER Fan – from the moment of registration for the programme: 2 points per full EUR
  • REMEMBER Lover – from an annual turnover of 250 EUR: 3 points per full EUR
  • REMEMBER Enthusiast – from an annual turnover of 400 EUR: 4 points per full EUR

Tier allocation is recalculated on a rolling basis over the last 12 months. If the turnover requirement for a tier is no longer met, the account will be downgraded at the next calculation date.

4. Collecting points

4.1 Points are awarded for the following activities:

  • Registration for the loyalty programme: 100 points (one-off)
  • Purchase as a fan: 2 points per full EUR of purchase value (per order)
  • Purchase as a ‘Lover’: 3 points per full EUR of purchase value (per order)
  • Purchase as an enthusiast: 4 points per full EUR of purchase value (per order)
  • Product review (text): 20 points (per product, see clause 4a)
  • Product review with photo or video: 40 points (per product, only upon publication; see clause 4a)
  • Follow on Pinterest: 25 points (one-off)
  • Follow on Instagram: 25 points (one-off)
  • Follow us on Facebook: 25 points (one-off)
  • Birthday (Fan tier): 50 points (annually)
  • Birthday (Lover tier): 150 points (annually)
  • Birthday (Enthusiast level): 250 points (annually)
  • Refer a friend: 150 points (per successful referral)

4.2 Points for purchases are calculated on the basis of the value of the goods, excluding delivery costs and any discounts applied. Fractional amounts in EUR are rounded down (example: EUR 39.90 = EUR 39 eligible = 78 points as a fan).

4.3 Points for reviews will only be credited once the review has been published. Details are set out in clause 4a.

4.4 Social media points (Pinterest, Instagram, Facebook) are awarded once per channel.

4.5 Refer-a-friend scheme: The referred friend must create a new account and place an initial order of at least 30 EUR. Thereafter, 150 points will be credited.

4.6 Points will be shown as pending in your account immediately after a qualifying order and can be redeemed from 14 days after the order date.

4.7 Points from returned purchases will be deducted on a pro rata basis.

4.8 In the case of promotions offering multiple points (e.g. double or triple points, see clause 7.1), only the base value of 2 points per full EUR is multiplied. The additional points for membership tiers (Lover: +1 point, Enthusiast: +2 points per full EUR) are not multiplied but are added at their standard rate. Multiplier points apply exclusively to points earned from purchases. Fractional EUR amounts are first rounded down in accordance with clause 4.2, after which the points are calculated.

Example for a purchase value of EUR 19.90 (= EUR 19 eligible for credit):

  • without multiple points: 38 points (Fan), 57 points (Lover), 76 points (Enthusiast)
  • For triple points: 114 points (Fan), 133 points (Lover), 152 points (Enthusiast)

4a. Points for product reviews

4a.1 Invitation and Procedure
Points for product reviews are awarded via the review system at REMEMBER, which is operated by the service provider Yotpo. The invitation to leave a review is sent automatically by email approximately 14 days after delivery of the order.

4a.2 Awarding of points
The following points are awarded for a product review:

  • Text assessment (with star rating): 20 points
  • Review with photo or video: 40 points

Points for image or video reviews will only be awarded if the submitted image or video is approved for publication by REMEMBER. The decision on publication rests solely with REMEMBER and is made following a content review in accordance with clause 4a.3. There is no legal entitlement to publication or to the award of points for unpublished content.

4a.3 Moderation and Publication
All submitted reviews, photos and videos will be checked by REMEMBER prior to publication. Content may be rejected if it:

  • do not show or describe the product being reviewed,
  • contain offensive, discriminatory or unlawful content,
  • are recognisably forged or were not created by the buyer themselves,
  • Content subject to third-party rights (e.g. copyright, rights of personality),
  • violate applicable law or could damage the ‘ REMEMBER ’ brand.

REMEMBER REMEMBER may reject content without giving reasons. There is no entitlement to publication.

4a.4 Date of crediting
Points for text reviews will be credited once they have been successfully moderated. Points for image and video reviews will only be credited once the content has been approved and published. Points are usually credited within a few days.

4a.5 Rights of use in respect of submitted content
By submitting a review, a photo or a video, the member grants REMEMBER the non-exclusive right, unlimited in time and geographical scope, to use the submitted content within the review system, on the website and in marketing and advertising materials. The member warrants that they hold all necessary rights to the submitted content and do not infringe any third-party rights.

5. Redeeming points

5.1 250 points correspond to a discount of 5 EUR. Minimum redemption amount: 250 points. Only one voucher may be redeemed per order.

5.2 The following redemption tiers are available:

  • 250 points = 5 EUR discount
  • 500 points = €10 discount
  • 750 points = 15 EUR discount
  • 1,250 points = a 25 EUR discount

5.3 The discount is redeemed during the checkout process in the shopping cart by selecting the desired discount tier. The discount is applied directly to the order total. For your reference, the redeemed amount is also available in your customer account under ‘Points history’.

5.4 Points cannot be redeemed for cash.

5.5 Points-based discounts can be combined with most voucher codes. However, only one voucher may be redeemed per order. Further exceptions may apply in the case of time-limited promotional discounts (e.g. ‘ Sale ’ promotions). You will be able to see in your basket before completing your purchase whether your points will be credited in addition.

5.6 Points vouchers cannot be applied to delivery charges.

6. Validity and expiry of points

6.1 Collected points are valid for 12 months from the date on which they are credited.

6.2 Upon termination of membership, all unredeemed points shall lapse.

6.3 Points cannot be transferred or bequeathed.

7. Additional benefits depending on membership tier

7.1 The following benefits are available in addition to the points listed above:

  • Exclusive competitions (from Fan level onwards)
  • Points campaigns / Bonus points events (from Fan level onwards)
  • Early Access & Pre-sale (from Lover tier onwards)
  • Member-Only Deals & Bundles (from Lover level onwards)
  • Surprise Points (from Lover level onwards)
  • Surprise gifts & special rewards (from Enthusiast level onwards)
  • Free delivery (Germany) / international delivery – EUR 5.95 (from Enthusiast level)
  • Involvement in design decisions (from Enthusiast level onwards)

7.2 REMEMBER reserves the right to amend the benefits. Any significant changes to the detriment of members will be communicated in accordance with §10.2 with at least 6 weeks’ notice.

8. Refer a friend

8.1 As a member, you can invite friends via your personal referral link.

8.2 The referred friend receives a 10% discount on their first order of 30 EUR or more.

8.3 You will receive 150 points following the successful first order placed by the friend you have referred.

8.4 Self-referrals or referrals to existing members shall not be remunerated.

9. Data Protection

9.1 The processing of personal data is carried out in accordance with the privacy policy available at: https://www.remenber.live/Datenschutz/

9.2 By registering, you agree to receive programme-related communications by email (e.g. points credits, status changes).

9.3 Marketing communications will only be sent with separate consent.

10. Amendments and Termination of the Programme

10.1 REMEMBER reserves the right to amend these terms and conditions of participation at any time. Any amendments will be communicated by email or by publication on the website.

10.2 Any material changes to your detriment will be communicated in advance with at least 6 weeks’ notice.

10.3 In the event of the programme being discontinued, points accumulated shall remain redeemable subject to a notice period of at least 3 months.

10.4 In the event of misuse, REMEMBER reserves the right to suspend accounts and cancel all points accumulated. The following, in particular, shall be deemed to constitute misuse: the use of multiple accounts by a single person, fake recommendations, manipulated reviews, and orders followed by systematic returns made solely for the purpose of fraudulently accumulating points.

11. Liability

11.1 REMEMBER shall not be liable for technical errors in the crediting of points, insofar as REMEMBER is not responsible for such errors.

11.2 REMEMBER shall not be liable for any damage resulting from the unauthorised use of the account by third parties, unless REMEMBER is responsible for such damage.

12. Final Provisions

12.1 The law of the Federal Republic of Germany shall apply.

12.2 The place of jurisdiction shall be Krefeld, insofar as permitted by law.

12.3 Should any individual provisions be invalid, the remaining provisions shall remain unaffected.